"Why can't this specific user access custom reports?"
Report data is missing after the report list is updated
"I'm receiving distribution emails for a report that doesn't have the distribution option enabled"
How to embed a report in Google sheets
"Why can't this specific user access custom reports?"
What to check for:
Confirm if the user is on a team with access to the report.
Why:
Access to the custom reports role is only available to PM and support user roles, users who are only on participant or observer teams will not be able to access reporting.
Suggested Solution:
Add the user to a PM or support user role team (if desired) or embed the report on the homepage, email, content, etc for the user and/or their team to view the desired report.
Report data is missing after the report list is updated
What to check for:
If the user is viewing a cached version of the report results/data.
Why:
Cached lists will still show older results.
Suggested Solution:
Select the "refresh" icon in the list view to view the most recent data results.
"I'm receiving distribution emails for a report that doesn't have the distribution option enabled"
What to check for:
Confirm if the report is duplicated in "shared" reports in another project and if the distribution option is enabled in that project.
Why:
If the report is duplicated in another project and has the option enabled there then that's where the report emails are generating from.
Suggested solution:
Disable distribution for the duplicated report.
"How to embed a report in Google sheets via API"
What to check for:
Make sure the customer has created and properly set up an API report
Suggested solution:
Use the following formula in cell A1:
=IMPORTDATA("URL")
with the Centercode API endpoint in place of URL (leave the quotation marks)