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Dashboards Troubleshooting
Discrepancy Between Report and Dashboard Numbers
Discrepancy Between Report and Dashboard Numbers
What to check for:
Check with the customer if they may have removed any users.
Why:
Dashboards will display activity completions/FSAT scores/surveys/feedback etc. numbers that include removed users. Custom reports will only include data from users still in the project/community.
Suggested Solution:
Explain the above difference to the customer.