How Do You Import Data for Multi-Select Questions?
Survey Data is Not Importing Even Though It’s Showing “Success!”
Receiving a “File Server Error” When Attempting to Submit an Import For User Profiles
How Do You Import Data for Multi-Select Questions?
What to check for:
You’ll want to review the imported data format. (Specifically the commas and quotation marks placement)
Why:
Depending on the format, the data will possibly be imported by separated columns rather than appear as multi-selected answers.
Suggested Solution:
Use the correct format as followed to import multi-select options using quotations and the correct comma placement as shown here: "example, example, example", Be sure to insert the final comma on the outside of the quotations when you are ready for the next column break.
Survey Data is Not Importing Even Though It’s Showing “Success!”
What to check for:
Does the Admin/PM User Role have “Submit” Access enabled for the selected survey?
Why:
Without Submit Access, the user won’t be able to successfully import the survey data.
Suggested Solution:
Enable Submit Access for the desired User Role/Team(s) and import the Survey Data again.
Receiving a “File Server Error” When Attempting to Submit an Import For User Profiles
What to check for:
Review pasted CSV file data/format.
Why:
If the copied CSV data is missing the commas for the “Comma Separated Values” then the User Profile data won’t import properly or you’ll possibly receive an error message.
Suggested Solution:
Be sure the commas are inserted correctly for each value for a successful import.