Email Management Solutions

User Not Receiving Email Verification (Email was sent)
Customizing "Contact Us" Emails
"Follow Feedback" Enabled, but Email Notifications Aren't Being Received

User Not Receiving Email Verification (Email was sent)

What to check for:

The first step would be to check the community/project-level email logs to see if the email verification was sent out. If you can verify that the email was sent out by the platform inform the customer that the email was likely blocked or sent to spam on the receiving end. It is also possible that the user previously attempted to create an account but never completed the process, the system will only send out a single verification email per user.

Why:

If the email is showing in the system logs we know for sure that it was sent out and the issue is on the customer's end.

Suggested Solution:
If the email is showing in the system logs but it looks like the date is long enough ago that the customer may have forgotten you can use the “Resend” option at the bottom of the email log entry for that email to resend them a fresh copy. If you’ve tried this before you can also copy/paste the “Verify Your Email Address” link from the email to the customer to provide to the user directly (this is a good solution for one-off cases, but not if they are reporting multiple instances if this issue)

Customizing "Contact Us" Emails

Why:

Customer wishes to customize the information sent via their Contact Us form

Suggested Solution:
The following strings can be modified:
em_FullName 
em_EmailAddress
em_DisplayName
ma_msgFeedbackSubjectWithReason.

"Follow Feedback" Enabled, but Email Notifications Aren't Being Received

What to check for:
If the user has the email notifications enabled in their followed feedback settings.

Why:
If "Enable all feedback emails" isn't enabled then the user won't receive the email notifications for their followed feedback. 

Suggested Solution:
Select the "bell" icon in the menu back and select "enable all feedback emails".