Exporting feedback attachments "Unknown Error -558"
Unable to Archive Feedback Type (Error Message)
Exporting feedback attachments “Unknown Error -558”
What to check for:
Size/large quantities of file attachments within the selected Feedback Type.
Why:
The files attempting to export for the selected Feedback Type could be possibly causing a timeout problem due to size/quantity.
Suggested Solution:
Submit a (minor) CON/CRAP ticket to retrieve the files in a zip file format within the customer’s implementation (The dev team can attach the zip file(s) to a resource such as content within the implementation for the customer to access/download).
Unable to Archive Feedback Type (Error Message)
What to check for:
Delta Readiness: Is Delta enabled for the selected Project?
Why:
You won’t be able to archive a Feedback Type that is required for Delta and has Feedback Intent set. This would make the project not qualify for Delta.
Suggested Solutions:
To archive the selected Feedback Type you’ll need to either disable Delta or create another Feedback Type with the same Feedback Intent.
"I've configured an "add reply" Macro to run on status change when modified to "resolved", but the reply isn't added when the macro is triggered."
What to check for:
If the replies are locked for the tickets in question.
Why:
The replies are most likely locked if the status was appropriately moved to the "resolved" status. since replies are automatically locked for that status.
Suggested Solution:
You can enable the collaboration setting "Allow replies on feedback in resolved status" so the replies will now be added when the Macro is triggered on modify for that status.
