Feedback Triage Troubleshooting

Modifying an Issue Status to "Logged Internally" Automatically Triggers the "Send to JIRA" External Destination

Modifying an Issue Status to "Logged Internally" Automatically Triggers the "Send to JIRA" External Destination

What to check for:

Review the Feedback Types’ automation. 

Why:

There may be a macro set to trigger the desired Feedback Types’ workflow after a specific timeframe to “Send to JIRA”. 

Suggested Solution:

Modify or disable the Feedback Automation to prevent additional unintentional workflow triggers.